IT Business Edge – Zoho CRM update adds document repository, mobile location awareness
January 8, 2013
As more organizations come to depend on customer relationship management (CRM) software to manage their business, a larger percentage of them are starting to spend most of their time managing their business from within that application.
Zoho wants to help make it easier to do that by tightening the integration between its CRM application and documents that are related to specific customer records. The new release of Zoho CRM includes support for a new document library that allows customers to store files directly within the CRM application. In addition, Zoho has added a MailMagnet feature that highlights recent emails from any given customer and support for a new geo-location capability that allows salespeople to easily view all customers physically near them using their smartphone or tablet device.
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