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Network Management – ManageEngine Adds Enterprise Search to IT360

Network management

By Rory Lidstone

April 18, 2013

Real-time IT management company ManageEngine (NewsAlert) today introduced a new feature to its IT360 integrated IT management solution: enterprise search. This new feature is presented in the form of a unified search console that can search the databases of any third party IT management or business application. Best of all, this function doesn’t require an understanding of the underlying database architectures or the ability to write SQL queries.

This announcement rounds out a busy couple of weeks for ManageEngine, which added patch management support for Mac systems in the latest version of its Desktop Central MDM software earlier this week, and released a project management module for its ITIL-ready help desk software, ServiceDesk Plus, late last week.

Today’s enterprise search announcement offers a way for IT departments with multiple IT management tools to more easily and efficiently place a search across all of these tools. Rather than having to search each application independently, users can now use IT360 to save a lot of time and effort.

“For the past few years, Big Data has been the big industry buzzword, as companies attempt to mine the vast amounts of data they generate to make better business decisions — but we believe there are ‘Little Data’ opportunities too,” said Sridhar Iyengar, vice president of product management at ManageEngine, in a statement. “Enterprise search in IT360 is one example of ‘Little Data,’ which recognizes that valuable information is stored in structured or relational databases. This data is readily available and offers many of the benefits of Big Data solutions, without the major investment of time and resources by IT.”

Indeed, IT360 enterprise search allows IT and business users to quickly tap into their ‘Little Data’ with a Google (NewsAlert)-like interface that allows users to click and view results without having to program SQL queries or understand database structures. IT360 even allows users to choose how results are displayed, providing links to actionable search results.

For example, a technician using IT360 to troubleshoot a server problem could use enterprise search to find all data related to that server name. The search results would not only include server statistics from the server monitoring application, but also any tickets associated with that server from the helpdesk application.

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