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Internet Retailer – Echopass wins a top security rating for its web-hosted contact center

internet retailer

September 12, 2013
By Amy Dusto

shutterstock_83421748_jpg_280x280_crop_q95Increasing numbers of technology providers offer their products via the “cloud”—or hosted on the Internet rather than as software a retailer licenses and installs on its own machines. But keeping consumer data secure while it moves around the web, rather than between a merchant’s own servers, presents new challenges for merchants and vendors alike, according to the PCI Security Standards Council.

The council is a global forum founded in 2006 by payment card companies American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Its mission is to develop and maintain rules for protecting consumers’ payment card data. In February, it released a new set of guidelines for data security in cloud computing, which outlines the responsibilities of both a vendor and a merchant sharing data over the web, among other things.

This month, Echopass Corp., a cloud-hosted contact center, announced it has updated its technology to meet the new standards. Although the vendor is not a payments processor, it works to comply with PCI standards because customer service agents sometimes handle sensitive customer data, says Dennis Empey, chief information security officer at Echopass. For instance, agents may take Social Security or credit card numbers by phone, he says.

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