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Genesys Blog – Customer Engagement Unbound

Our client Echopass Corp. has entered into an agreement to be acquired by Genesys.  Below, the president and CEO of Genesys shares details.

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October 18, 2013

By Paul Segre, president and CEO of Genesys

Paul_Segre-150x150To compete in today’s challenging economic environment, winning Customer Experience mindshare is more important than ever.  Today’s consumers are impatient, cross-channel shifting, mobile connected, and ‘always-on.’ They have high expectations and will often select the companies they chose to do business with based on the Customer Experience they deliver.  Enterprises have reacted with new processes and tools, but have struggled to keep up with this rapidly changing environment.  Customer Experience leaders are learning that they must compete with speed and agility and increasingly look to the Cloud as an essential transformation tool.  The market now reflects this new reality. Frost & Sullivan predicts that Cloud based contact center revenues are likely to exceed on-premises solutions by 2014.

Genesys is a leader in Cloud based contact centers with over $135 million in Cloud revenue.  Today we are announcing a definitive agreement to acquire Echopass—also a leader in the Cloud contact center market and a long time Genesys partner.  See Full Article: http://ow.ly/pOTDb

See news release: http://ow.ly/pOTHd

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