The application of artificial intelligence in the enterprise will profoundly change the way businesses work. Companies are beginning to incorporate AI into their business operations with the aim of saving money, boosting efficiency, generating insights and creating new markets.
There are AI-powered applications to enhance customer service, maximize sales, sharpen cybersecurity, optimize supply chains, free up workers from mundane tasks, improve existing products and point the way to new products. It is hard to think of an area in the enterprise where AI — the simulation of human processes by machines, especially computer systems — will not have a deep impact.
Enterprise leaders determined to use AI to improve their businesses and ensure a return on their investment, however, face big challenges on several fronts: