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Posts from the ‘User Experience’ Category

Tech.Co – Social Media News: Facebook Gets GIFs, Twitter Goes Round





June 20, 2017

By Elliot Volkman

In the ever changing world of social media, few updates drastically change how we interact with them. This week however marks a new notch on the timeline for two massive updates for both Facebook and Twitter, both of which you have undoubtedly already seen. For starters, Facebook has made using GIFs even easier, and Twitter unveiled a new user interface on their website and mobile application.

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Buffer – F8 2017 Recap: 10 Major Announcements Every Marketer Should Know




April 21, 2017

By Alfred Lua


We’re making the camera the first augmented reality platform.

— Mark Zuckerberg, Facebook F8 conference 2017

Facebook’s F8 conference was once again filled with incredibly exciting announcements.

Augmented reality (AR) could be seen as the main theme of this year’s conference. From augmented masks and special effects to 360 video camera to Facebook Spaces (an app where you can hang out with your family and friends virtually), Mark Zuckerberg and Facebook want to enable us to connect with one another on a deeper level through AR.

Besides AR, there were also announcements about Messenger, chatbots, Facebook Analytics, Facebook Live, and more!

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VMblog – ManageEngine 2014 Predictions – Mobilizing the User Experience Monitoring, Advancing Automation and Beyond


Mobilizing the User Experience Monitoring, Advancing Automation and Beyond

Contributed article by Raj Sabhlok, president of Zoho Corp. (ManageEngine is a division of Zoho Corp.)

November 22, 2013

For many IT organizations, 2014 is going to bring a renewed emphasis on refining their network and data center operations to ensure they deliver the best user experience possible. From our perspective, then, 2014 trends will include:

Making Mobile Part of Application User Experience Monitoring – The move towards infrastructure as a service (IaaS) is pushing business applications into the cloud. Similarly, increasing demand for mobile access to those business applications is pushing the development of native, mobile applications that are optimized to access the business applications via smartphones and tablets. In turn, more companies will extend their user experience monitoring to include the mobile applications executing on the users’ mobile devices as well as the applications executing on backend servers.

Automating Application Workloads – We’ll continue to see an integration of application workloads in private data centers and public clouds as more companies turn to public cloud infrastructures to extend their own data centers for agile, elastic service provisioning. That means some workloads running in the private data center will have to move to the cloud. Going forward, more businesses will adopt tools that can automate and facilitate workload management across private and public clouds.

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Fast Company – Why Everybody’s Going Freelance [+ Video from RSA Animate on Motivation]

Screen shot 2013-07-20 at 10.41.11 PM

September 14, 2013

By Drake Baer

More Americans are declaring their independence: as in the 17 million that self-identified as independent workers–as in freelancers, temps, self-employed consultants and the like–as of May 2013, up 10% from 2011.

That’s according to MBO Partners, who does the taxes for such workers. And as the Wall Street Journal reports, the total number of indie workers is predicted to grow to 24 million in the next five years.

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Internet Retailer – Echopass wins a top security rating for its web-hosted contact center

internet retailer

September 12, 2013
By Amy Dusto

shutterstock_83421748_jpg_280x280_crop_q95Increasing numbers of technology providers offer their products via the “cloud”—or hosted on the Internet rather than as software a retailer licenses and installs on its own machines. But keeping consumer data secure while it moves around the web, rather than between a merchant’s own servers, presents new challenges for merchants and vendors alike, according to the PCI Security Standards Council.

The council is a global forum founded in 2006 by payment card companies American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Its mission is to develop and maintain rules for protecting consumers’ payment card data. In February, it released a new set of guidelines for data security in cloud computing, which outlines the responsibilities of both a vendor and a merchant sharing data over the web, among other things.

This month, Echopass Corp., a cloud-hosted contact center, announced it has updated its technology to meet the new standards. Although the vendor is not a payments processor, it works to comply with PCI standards because customer service agents sometimes handle sensitive customer data, says Dennis Empey, chief information security officer at Echopass. For instance, agents may take Social Security or credit card numbers by phone, he says.

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